You may be transferred to another department to activate the key before it can be used. Follow additional any additional activation instructions provided to you by the agent.Read it back to confirm you have written it down correctly. Write down the product key exactly as it is read to you by the agent.Provide the representative with any requested information, which may include your computer's serial number (if Windows 8 came with your PC), information from Windows 8 DVD (if you have the media), and your credit card details once your request is processed. Windows 8.0 and 8.1 come with new unique system locked preinstallation keys. Tell the representative that you can't access your Windows 8 product key. The HP Windows 8 and Windows 8.1 OEM DVD does not contain a product key. Follow the phone prompts to reach an agent who handles product key issues.This is a paid Microsoft support line ($40-60 per issue), but you will not be charged for support if you are just calling to purchase a replacement product key. If you are still having trouble finding your product key, you can purchase a replacement key for $10 from a Microsoft support agent. Contact Microsoft to request a new product key. According to Microsoft, all users can use the NTTX3-RV7VB-T7X7F-WQYYY-9Y92F product key to install and activate Windows 8.1 Preview.
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